FileMyTRO.com

This Privacy Policy explains what data we collect, how we use it, and how we share it. FileMyTRO is owned and operated by Nox LLC (Louisiana, USA).

Quick safety note

FileMyTRO is not an emergency service. If you are in immediate danger, call 911. If it is not safe for you to receive texts or emails, do not use this service on a device or account that someone else can access.

What we collect

We collect information you give us, including:

Information you type into forms (for example: names, addresses, dates, and what happened).
Files you upload (if you choose to upload files).
Voice inputs (audio) and transcripts (if you use the voice feature).
Contact details you provide (for example: email address and phone number).
Messages we send or receive (for example: SMS content and delivery info).

We also collect some technical data, including:

Basic log data (for example: IP address, device/browser info, and timestamps).
Cookies or similar storage needed to keep you signed in and run the site.

How we use your data

We use your data to:

Create and store your draft paperwork.
Run the website and keep it secure (fraud prevention, debugging, and abuse detection).
Send you important messages you request, like sign-in links, status updates, and reminders.
Provide customer support.

We do not sell your personal information. We do not share your personal information for marketing or advertising.

We may share your information in these limited cases:

Service providers. We use vendors to run the service (for example: hosting, storage, email, and SMS delivery). They can process data only to provide the service to us.
When you ask us to share. If you request help that involves filing or sending documents to a court, law enforcement, a process server, a printer, or another person or agency, you are asking us to share the information needed to do that.
Legal and safety. We may share information if we believe it is required by law, or needed to protect people, prevent fraud, or protect our rights.

Security and account access risks

No system is perfectly secure. You are responsible for keeping your device, email, and phone number secure. We are not responsible if someone else gains access to your account by viewing your messages, accessing your email or phone, intercepting a “magic link”, or using a device you left unlocked.

Data retention

We keep your information as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your data, but we may keep some records if required by law or for security reasons.

Your choices

You can stop using the service at any time.
If you receive SMS messages, you can opt out by replying STOP.
You can request help by replying HELP.

Children

FileMyTRO is not intended for children under 13. Do not use this service if you are under 13.

Changes to this policy

We may update this policy from time to time. If we make changes, we will update the effective date above.

If you are in the EEA, the UK, or Switzerland, see our GDPR Information page for details about your rights and other disclosures.

International users

We are based in the United States. If you use FileMyTRO from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

Contact

For privacy questions, contact us at info@courtnox.com.

No liability

Use FileMyTRO at your own risk. The service is provided “as is” and “as available”, without warranties of any kind. To the fullest extent allowed by law, Nox LLC disclaims all liability for any damages or losses related to your use of the service.

Privacy Policy